These ‘Frequently Asked Questions’ will guide you to know us better
Are your hairs original?
Most of the hairs we sell here are original human hairs directly from their manufacturers.
We also sell human hair blends, that is human hair that is mixed with high quality fibre. They are very good quality and beautiful hairs.
Do you sell synthetic weave-ons, hairs or wigs?
No. We do not sell synthetic weave-ons or wigs. We are concerned about giving our customers the best hair experience at affordable prices.
Do your hairs tangle or shed?
Because we carefully choose our hair suppliers, coupled with our vast experience in the hair business, we go for the best hairs that are full, tangle-free and shed-free.
However, proper hair maintenance is critical for your hair (irrespective of the quality) to avoid tangling and shedding.
How long do your hairs last?
With a good maintenance regimen, our human hairs and human hair blends can last you for more than 2 years.
Am I buying the right size/length as described on the product page?
Of course, every length or size of hair/product displayed on the product page is exactly what you get an an order.
We carefully and thoroughly check every order before we ship out.
Where do your hairs come from?
Our hairs are supplied by reputable Chinese hair manufacturers.
How do you make your wigs?
Our wigs are manufactured in our wig factory in Onitsha. We cautiously make it bearing in mind the unique taste of wig wearers.
Every weft is sewn perfectly to avoid overlapping. Closures and frontals are placed correctly so as to avoid the slightest mistake. All these are achieved with an electrical wigging machine.
We also add extra band to enable it fit in perfectly into any skull
How can I order/buy?
It’s a simple process to order here. Just a few clicks within 5 minutes, you are done.
Please click HERE to read on how you can order.
How do I get my order?
Once you have successfully ordered for your hair/product, we will begin processing and packaging for onward delivery asap.
The information which you provided such as name, address, phone number, email will be used to get the order to you through our shipping/delivery agents.
Are my personal information safe?
Yes. We do not recklessly handle your personal information.
What about your delivery/shipping options?
We provide our customers with two(2) shipping options to get their order(s) to them. A customer is expected to select an option that is most convenient for her/him.
The shipping options are seen on the cart and checkout pages once you are placing orders.
Depending on your location, shipping/delivery prices vary.
Please click HERE to read about our delivery information.
Can I order more than one product at a time?
Yes you can.
What are your payment options?
We provide our customers with two(2) payment options to pay for their order.
They are Bank deposit/transfer and Debit/Credit card payment. A customer is expected to select an option that is most convenient for her/him.
The payment option is seen on the checkout page once you are placing order(s).
Using my ATM to make online payment, is my online banking details safe?
Yes, your online banking details are safe and secured.
We adopted Paystack (payment processor of choice in Nigeria) payment system to handle our customers ATM online transfers.
It is safe, highly secured and widely used by many businesses in Nigeria.
Do you accept Payment On Delivery (POD)?
No, we don’t accept payment/cash on delivery.
Once a customer orders and pay for any hair/product, we immediately begin processing and packaging the customers order for delivery.
What if I don’t receive my order after the stipulated delivery days have passed?
Due to unforeseen circumstance, such can happen.
But we came prepared by using responsible transport/logistics services like GIG Logistics and co.
However, if such happens please reach out to us through any means provided on our website, for us to begin investigation.
What if I don’t like what I ordered?
After receiving your order and you do not like it. Please click HERE to read and understand our return policy.
What other products do you sell?
Asides human hair weave-ons, wigs, frontals and closures, we also sell hair cosmetics like shampoo, conditioner and hair care products for your natural hair and human hair extensions. Click HERE for our hair cosmetics products.
Do you have an offline store?
Yes we have an offline store at Igwe plaza, 2B Kano Street, Main market, Onitsha, Anambra State, Nigeria.
What about your international orders?
If you are ordering outside Nigeria, please chat us via WhatsApp (+234-80-6874-0483) or through our social media platforms seen at the footer of the site.
This will enable us to properly convert prices to your country exchange rate or dollar exchange rate and to discuss shipping/delivery method most suitable for you.
What about a damaged order?
On receiving your order and you found out that it is damaged, please write to us asap. You can as well click HERE to read and understand our return/refund policy.
How do I make changes to an order that I have already placed?
After successfully placing an order and you decide to change the order for another item, please contact us asap to ascertain and implement the necessary adjustments/changes.
Please note that once your order has been shipped out for delivery, we cannot change it for another item.
What makes you different from others?
Our core business goal is to build a brand that will live for many years and still be relevant. We are thinking long-term. Therefore we are working hard not to compromise on what we offer our customers.
Our hairs are fuller and long-lasting, with minimal shedding and tangle-free.
Our wigs are made, bearing in mind the best wigging-technique to deliver good fitting and durability.
Our hair care products are tested and trusted, before we put it up for sale.
We are making every step of a customer’s journey here easy and friendly, even after the customer has received her item.
If you have additional questions that are not answered above, send us your question using the form below and we will be in touch within 48 hours.